An Infrastructure For Guaranteed Outcomes
At RedRover we don’t just promise results—we guarantee them. Our infrastructure is strategically designed to maximize the likelihood of every GO client achieving their projected outcomes. Here’s how we make it happen.
Director of Client Outcomes: Leading our efforts to achieve client metrics, our Director of Client Outcomes oversees the team responsible for delivering results. By maintaining a laser focus on client goals and ensuring the quality and impact of deliverables, we consistently drive success.
Director of Client Strategy: Setting the stage for success, our Director of Client Strategy crafts the initial account strategy and adapts it as needed. With a keen eye on account performance, they ensure our strategies remain effective and aligned with client objectives.
Commitment to Iterative Testing
At RedRover, we believe in the power of iterative testing. Our Standard Operating Procedures (SOPs) guide our team through systematic testing processes, allowing us to refine and optimize our strategies continuously. We train and hold our team accountable to these SOPs, ensuring consistent and measurable improvements.
Optimization Schedules: Our commitment to continuous improvement is reflected in our structured optimization schedules:
- Weekly: Regular check-ins to fine-tune strategies and address immediate needs.
- Monthly: In-depth reviews to evaluate progress and implement significant adjustments.
- Quarterly: Comprehensive assessments to ensure long-term alignment with client goals and the changing market.
Individual Accountability
Scorecards: Each pack member has an individual scorecard, reviewed weekly, that keeps them focused on client outcomes. This personal accountability drives our team to perform at their best and ensures that everyone is aligned with our mission to deliver results.
Rigorous Recruitment and Rewards
Hiring Process: We look for pack members who have a proven track record of driving outcomes. Our rigorous interview process ensures that we hire individuals who are wired for success and share our commitment to excellence.
Rewards and Promotions: Our culture of excellence is reinforced through our reward and promotion systems. Pack members are recognized and advanced based on their ability to deliver results and uphold our pack values.
Continuous Training
Our five pack values and the 25 Pack DNA behaviors that support these values are the foundation of our culture and success. Here are just a few of these 25 cultural behaviors that support client outcomes.
Pack Values Training:
- Drive Results: Our client targets are mission-critical. That means we must be drivers. Ensure the final product is of the highest quality and will move the needle. Hold yourself accountable to delivering measurable results for each account with optimum efficiency. Fight to win for our clients like you would your family.
- Be Accountable: We honor our commitments and hold each other accountable, ensuring reliability and trust.
- Continuously Improve: Relentlessly seeking improvement keeps us ahead of the curve and delivers better results for our clients.
- Embrace Change: We’re in the business of growth and change. Leaning in with an open mind to the excitement and energy that comes with change, versus the fear of the unknown, will advance your career and client outcomes.
- Be Courageous: Courage is not the absence of fear, but taking action in spite of it. Triumph over your fears by taking big leaps and being unapologetically aggressive.
- Persevere Despite Adversity: Remember, “it’s not the size of the dog in the fight; it’s the size of the fight in the dog.”
We train on our 25 Pack DNA behaviors in weekly staff meetings, ensuring that our team remains aligned and focused on what matters most—delivering outstanding results for our clients.
Skills Training: RedRover pack members participate in monthly group skills training, in addition to having their own individual quarterly development plans that they are addressing in weekly one to ones with their leader.
Ready to Achieve Your Goals?
At RedRover, our unique blend of accountability, continuous improvement, a culture rooted in excellence, and a dedicated team structured for client outcomes ensures that we deliver a strong marketing return on investment. Partner with RedRover and experience the difference of guaranteed outcomes. Contact us today to start your journey.
